About Jenni
Bridging the Gap Between Leadership and Employee Experience
She has advised more than 300 companies across the UK, Europe and USA on how to close the gap between what leaders say and do, and what employees actually experience — using her proprietary Credibility Wheel to help leaders make the shift.
Once leaders see themselves in the framework, something shifts: they recognise the unintended consequences of their behaviour and communication, and leave with a clear way to improve engagement, retention and performance.
Her 2024 book Nobody Believes You – Become a Leader People Will Follow sold over 3,300 copies in its first week and is grounded in original research into leadership credibility. Her 2021 book Influential Internal Communication is a bestseller in its field.
She is a Chartered PR Practitioner, Certified Company Director and accredited facilitator. She co-hosts Frequency, the weekly podcast for the people who shape how organisations work.
Jenni’s work in communication has included several research projects, designed to help those working inside organisations improve the experience for employees.
These have included research into how to communicate with deskless or frontline workers across the UK and Ireland, the role of the line manager and the value of internal communication.
Links to work with me, books and speaking and link to the relevant pages:
